TENIA HQ Privacy Policy

TENIA HQ is the operator of the TENIA HQ platform and related customer-facing services.

TENIA HQ may collect information users provide directly, including:

• Name, email address, telephone number, business name, job title, and profile information.
• Account preferences, communication preferences, onboarding selections, goals, notes, tasks, content preferences, and saved ideas.
• Customer relationship management information entered by the user.
• Business information, team-member information, organization membership, roles, permissions, and seat assignments.
• Calendar preferences, scheduling rules, availability settings, and selected calendars.
• Support requests, feedback, uploaded files, prompts, instructions, and communications.
• Subscription, plan, billing-status, and transaction information.
• Information voluntarily entered into TENIA HQ’s business, finance, CRM, reporting, content, education, and AI tools.

Users are responsible for having permission to upload, connect, enter, or process information concerning other individuals.

When someone visits or uses TENIA HQ, we may automatically collect:

• Device and browser information.
• IP address and approximate location derived from IP.
• Login activity, session information, timestamps, and security events.
• Pages viewed, features used, button interactions, referral source, and platform performance.
• Cookies, local storage, analytics identifiers, and similar technologies.
• Error logs, diagnostics, and integration-status information.

TENIA HQ uses Clerk or similar identity providers for account creation and authentication, Google sign-in, session management, email verification, organization and tenant membership, roles and permissions, account security, and fraud prevention.

Authentication credentials are handled by the identity provider and are not displayed to other customers.

Depending on the feature and permissions selected, Google data accessed may include:

• Basic Google identity information for Google sign-in, such as name, email address, and profile information.
• Google Calendar lists, calendar properties, timezone, and settings.
• Calendar events, including titles, dates, times, descriptions, locations, attendees, recurrence, availability, conferencing information, and other event details.
• Free/busy information used to calculate availability and prevent scheduling conflicts.
• YouTube account information made available through the approved read-only YouTube scope, which may include channel information, subscriptions, and accessible playlists.

TENIA HQ may use authorized Google data to:

• Display connected calendars and events inside TENIA HQ.
• Provide two-way calendar synchronization.
• Create, update, reschedule, and delete individual events when directed by the user.
• Display calendars the user is authorized to access.
• Calculate availability and support TENIA HQ scheduling and booking features.
• Respect user-selected calendars and timezone settings.
• Personalize the motivation-video experience using authorized YouTube information and user preferences.
• Perform actions specifically requested or configured by the user.

Each Google connection is authorized per individual user and associated with the appropriate TENIA HQ user, organization, tenant, and connected Google account. One customer cannot access another customer’s Google information.

TENIA HQ does not sell Google user data, use Google user data for advertising or to determine creditworthiness or lending eligibility, or use Google Workspace or YouTube user data to train or improve generalized, foundational, or shared artificial-intelligence models.

Google user data is shared only when necessary to provide a user-requested feature, maintain security, comply with law, or use a service provider operating under appropriate confidentiality and data-protection obligations.

TENIA HQ’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Connecting Google is optional. Users may:

• Choose whether to connect Google.
• Select which supported calendars or accounts are used.
• Disconnect Google inside TENIA HQ Settings.
• Revoke TENIA HQ access from their Google Account permissions page.
• Request deletion of stored Google-derived data.

Disconnecting Google may disable calendar synchronization, availability checking, scheduling, and account-personalized YouTube features.

TENIA HQ may use Plaid or similar authorized providers to let users connect financial accounts. TENIA HQ does not request or display customers’ online-banking passwords; financial credentials are handled by the connection provider.

When authorized, TENIA HQ may receive account names, account types, balances, transaction information, and connection-status information. This information is used only to provide user-requested dashboards, reporting, categorization, forecasting, and related platform features.

Users may disconnect a financial institution. Availability depends on the financial institution and provider.

Stripe or another payment processor may handle subscription payments, add-on purchases, billing details, payment-method information, invoices, receipts, refunds, disputes, and subscription status.

TENIA HQ generally does not store complete payment-card numbers.

TENIA HQ may route user prompts and authorized content to selected artificial-intelligence providers to generate user-requested responses, summaries, plans, recommendations, drafts, media, reports, or other outputs.

• Only information reasonably necessary to perform the requested feature should be transmitted.
• Customer data must remain associated with the proper tenant.
• Users should not enter information they are not authorized to process.
• AI output may be incomplete or inaccurate and should be reviewed before business, financial, legal, tax, medical, employment, or compliance decisions.
• Google user data will not be used to train generalized or foundational AI models.
• AI-provider credentials, routing, costs, and owner controls are not customer-visible.

TENIA HQ may work with providers supporting hosting and databases, authentication, payments, banking connectivity, email and messaging, calendar and scheduling, social-media management, analytics and error monitoring, file storage, AI, image, audio and video generation, customer support, and security.

Third-party integrations are subject to their own terms, availability, and privacy practices.

TENIA HQ is a multi-tenant software-as-a-service platform. Customer records must be associated with the correct tenant, and role-based access controls restrict access according to user permissions.

Platform-owner and platform-administrator tools are separated from customer-facing tools. Customers cannot view TENIA HQ credentials, provider secrets, wholesale costs, internal profitability information, or another tenant’s private records.

We may use information for:

• Providing, maintaining, personalizing, and improving the platform.
• Authenticating users and maintaining sessions.
• Provisioning subscriptions, organizations, seats, and entitlements.
• Synchronizing integrations authorized by users.
• Processing payments and managing billing.
• Providing AI-assisted features.
• Maintaining security, preventing fraud, and troubleshooting errors.
• Communicating service, billing, support, and security information.
• Complying with legal obligations and enforcing agreements.

TENIA HQ may share information with vendors processing information on our behalf; connected services selected by the user; authorized organization owners, administrators, or team members according to assigned permissions; professional advisers where reasonably necessary; government or legal authorities when required; or a successor in connection with a merger, acquisition, financing, reorganization, or sale, subject to applicable law.

TENIA HQ does not sell personal information for money.

Data may be retained while an account or subscription is active; as needed to provide requested services; for legitimate security, fraud-prevention, backup, billing, tax, dispute, and legal-compliance purposes; and until deletion is requested, subject to legal and technical retention requirements.

Disconnected integration tokens should be revoked or deleted according to platform procedures.

TENIA HQ uses reasonable administrative, technical, and organizational safeguards, which may include access controls, encrypted transmission where supported, secure credential management, tenant separation, logging, and provider security controls.

No method of transmission, storage, or information system can guarantee absolute security.

Depending on the user’s location and applicable law, users may:

• Access and update account information.
• Change communication preferences.
• Disconnect integrations.
• Request access, correction, export, or deletion where applicable.
• Cancel subscriptions through available billing controls.
• Revoke Google access.
• Contact TENIA HQ about privacy concerns.

Users may request account or connected-data deletion through available account settings or by emailing tenia.porter94@gmail.com with the subject “TENIA HQ Data Deletion Request.”

TENIA HQ may verify identity before completing a request and may retain information required for legal, security, billing, fraud-prevention, or dispute purposes.

TENIA HQ’s general business platform is not directed to children under 13. Users must not create general TENIA HQ accounts for children unless a separately designated child-focused product and appropriate parental-consent process expressly allows it.

Adult users may display family or children’s calendar events when they are authorized to access those calendars.

Information may be processed in the United States and other locations where our service providers operate, subject to applicable safeguards and legal requirements.

We may update this Privacy Policy. Material changes may be communicated through the platform, website, or email, and the Effective Date and Last Updated date will be updated.